“We are aware of some social media posts about the unserviceable lavatories on AI126 operating Chicago to Delhi on 05 March 2025 that caused the flight’s diversion back to its origin, Chicago O’Hare International Airport.
We would like to confirm that as part of our investigation into the incident, our teams found polythene bags, rags, and clothes that had been flushed down and stuck in the plumbing. This led the lavatories to become unserviceable.
While we fully empathise with passengers who faced discomfort and whose travel plans have been affected by the flight’s diversion, we would like to put forth the following facts about the flight:
The flight departed in time at 1648 Hrs (UTC).
About an hour and forty-five minutes into the flight, the crew reported some of the lavatories in Business and Economy Class to be unserviceable. Subsequently, eight of the 12 lavatories in the aircraft became unserviceable, causing discomfort to all on board.
By this time, the aircraft was overflying the Atlantic, leaving points in Europe as potential cities to divert to. However, due to restrictions on night operations at most of the European airports, it was decided to divert back to Chicago.
The decision to divert was taken entirely in the interest of passenger comfort and safety.
Upon landing at Chicago, all passengers were provided immediate assistance, including hotel accommodation and alternative flight options to continue their journey to Delhi.
While not found on AI126 of 05 March 2025, our teams have previously also found objects such as blankets, innerwear, and diapers, among other waste, having been flushed down the toilets on other flights. We take this opportunity to urge passengers to use lavatories only for the purposes that they are meant for.” - Air India Spokesperson
