Indore’s Mediation Model Sets Statewide Example

Indore (Madhya Pradesh): Indore has emerged as a model for the entire state in the field of Alternative Dispute Resolution (ADR) through mediation, helping resolve more than 5,000 disputes amicably without the need for prolonged litigation.

Legally recognised under Section 89 of the Civil Procedure Code (Amendment Act, 1999), mediation is a voluntary, confidential, impartial and non-binding process, where trained mediators help parties reach mutually agreeable solutions. Indore district has elevated this system to new heights with its structured and people-centric implementation.

With the initiative of Justice Vivek Rusia of the Indore bench of Madhya Pradesh High Court and the direction of Collector Asheesh Singh, Indore district administration has played a crucial role in the effective execution of the mediation framework. A team of trained mediators led by former district and sessions judge Shameem Ahmed has successfully resolved thousands of cases through mutual agreement.

From courtrooms to consensus

Mediation in Indore has been especially effective in resolving marital, family, workplace, and neighborhood disputes, offering a peaceful and lasting alternative to traditional court battles. The process ensures protection of both parties' interests and promotes harmony.

Suitable cases received during public grievance hearings are now referred to the mediation center located at the collector’s office. To enhance accessibility, 22 mediation centers are currently operating across the district.

Community participation and expert involvement

Indore’s model features a broad and inclusive participation. A total of 123 senior members from 27 different communities—including Hindu, Muslim, Sikh and Christian groups—are actively involved. Besides, former judges, doctors, engineers, lawyers, social workers, chartered accountants and retired administrative officers have been trained as mediators through a 20-hour specialised training programme.

Active mediators and public awareness

Currently, over 120 trained mediators are working actively across Indore, having resolved hundreds of complex cases in the past two years, thereby saving significant judicial time. Regular public awareness campaigns are being conducted to educate citizens about the benefits of mediation and promote its acceptance.

CM Mohan Yadav applauds initiative

Chief Minister Dr Mohan Yadav, who had earlier inaugurated the Banaganga Mediation Centre during his tenure as Higher Education Minister, praised the initiative saying, “In this process, no one loses — both sides win.”