Union Railway Minister Ashwini Vaishnaw Launches 'RailOne' App As One-Stop Passenger Services Platform

On the occasion of the 40th Foundation Day celebration of the Centre for Railway Information Systems (CRIS), the technical wing of Indian Railways, Union Railway Minister Ashwini Vaishnaw launched the ‘RailOne’ mobile app.

About The 'RailOne' App

According to an official, 'RailOne’ is a one-stop solution for all passenger services. The app offers easy access to services such as ticketing (reserved, unreserved, and platform tickets), train and PNR enquiries, journey planning, Rail Madad services, and food on trains. It also includes features for freight service-related enquiries.

The app can be downloaded from both the Android Play Store and the iOS App Store.

"The core emphasis of the app is to enhance user experience through a seamless and clean user interface. It not only combines all services in one place but also integrates them to provide users with a comprehensive package of Indian Railway services" official said.

"A unique feature of the app is the single sign-on facility, which reduces the burden on users to remember multiple passwords. Once downloaded, users can register using their existing credentials from the 'RailConnect' or 'UTSonMobile' apps. This eliminates the need to carry multiple apps for different Indian Railways services, thereby saving space on users’ devices.

The facility of R-Wallet (Railway e-wallet) has also been incorporated. A simple login option using a numeric mPIN or biometric authentication is provided. For new user registration, minimal user data is required, making the process easy and quick. For enquiry purposes, users can log in as a Guest using a mobile number and OTP.

3 Percent Discount on 'RailOne'

The 'RailOne' app offers a three percent discount on unreserved and platform tickets. Apart from that, 'RailOne' also provides live train tracking, grievance redressal, e-catering, porter booking, and last-mile taxi facilities. According to officials, reserved tickets will continue to be available on IRCTC. The 'RailOne' app has also been authorized by IRCTC, just like many other commercial apps that have partnered with IRCTC.

Modern Passenger Reservation System (PRS) by December 2025

The existing passenger reservation systems are also being upgraded. The upgraded Modern Passenger Reservation System (PRS) will be introduced by December 2025. "The modern PRS will be agile, multilingual, and scalable to handle ten times the current load. It will be capable of processing 1.5 lakh ticket bookings and 40 lakh enquiries per minute" said an official.

"The upgraded PRS will be inclusive. It will have advanced functionalities for seat selection and fare calendar, along with integrated options for Divyangjan (persons with disabilities), students, and patients, etc" official further added.