A passenger travelling on a Delhi-Bengaluru Vistara-Air India flight shared his grievances about his misplaced baggage on social media and expressed he would never get his bag back due to the airline's mismanagement. In a series of posts on X, Pratik Rai wrote, "Priority service after 7 days informs me that the bag was never loaded from Delhi due to a tag issue... I don't think I'll get my bag".
He informed people about his constant and tiring follow-ups with the airline company which only resulted in worry and no satisfactory resolution.
Read X post below
One month later, the bag is still unfound
Rai flew on January 21, which is more than a month ago. But he hasn't received his bag yet, which Vistara-Air India misplaced.
"On 22nd January, as per the AirIndia Bangalore staff, my bag is in Bangalore. AirIndia uses bag tracking and you can see the checked-in luggage status on the website. I filed a complaint and left in the hope of getting the bag delivered to my hotel", RAI wrote narrating his ordeal on X.
"No calls, no response the next day. I called them and AirIndia Bangalore cannot get hold of AirIndia Delhi. On 23rd Jan, I tweet about this incident. I get calls from social media team, AirIndia Bangalore team. My incident is raised to priority and bag search is on", he stated further.
"I don't think I'll ever get my bag"
He listed down several posts suggesting how he had to keep calling and messaging customer care and airline numbers for assistance, which only ended up in an unsatisfactory resolution.
"After following up multiple times, I don't think I'll ever get my bag. And this can happen to any of US! Here's the best part. If the airline misplaces or loses your luggage, you get compensation based on weight (per kg). So, my grand total would not be more than 3-4k INR. That is probably not even the cost of the bag", the X user posted tagging aviation officials to look into the matter.
