Mumbai: In a bid to address the long-standing issue of auto rickshaw drivers refusing short-distance rides, the Mumbai Rickshawmen's Union has proposed the launch of a new mobile application aimed at improving the commuter experience and streamlining service operations across the city, especially in suburban areas.
Union Seeks Tech-Based Reform
The union, led by General Secretary Thampy Kurian, recently submitted a comprehensive proposal to the Mumbai Metropolitan Region Transport Authority (MMRTA) and the Additional Chief Secretary (Transport & Ports), highlighting the app as a commuter-friendly, transparent, and regulation-compliant alternative to current systems.
This proposal comes in response to growing public frustration over ride refusals, particularly for short distances—an issue repeatedly highlighted by the Free Press Journal through reports and campaigns.
App to Ensure Meter-Based Fares
The proposed app includes several key features designed to balance the needs of both commuters and drivers. Passengers will be able to book auto rides in advance, with assured availability reducing the chances of refusals.
* All fares will be strictly meter-based, adhering to MMRTA-approved rates to ensure transparency and prevent overcharging.
* Each ride will be digitally recorded and stored securely—a step toward enhancing passenger safety and accountability.
* A special safety feature for women, allowing them to book “Pink Autos” when available, has also been proposed to increase confidence among female commuters.
* Drivers will receive real-time notifications in case of cancellations, minimizing confusion and loss of time.
Driver-Friendly Model Suggested
To make the app sustainable for drivers, the union has proposed an affordable pricing model—Rs 25 per day or a low-cost monthly subscription—ensuring that access to technology does not become a financial burden.
In the proposal, Kurian also pointed out a frequent grievance from drivers: the cost and effort wasted when traveling 500–700 meters to a passenger, only to have the trip canceled.
To address this, the union has suggested an incentive mechanism, similar to prepaid auto schemes used at railway stations, which would offer some compensation for such losses.
Suburban Mobility in Focus
The initiative, according to sources within the union, is designed to strike a fair balance between commuter expectations and the operational realities faced by drivers.
"We believe this app can transform the way people perceive and use auto rickshaws in Mumbai, especially in suburban areas where the issue of ride refusals is more pronounced," said a union member.
The union has formally requested a meeting with MMRTA officials to finalize the policy framework, including cancellation compensation and incentive structures.
According to a union member, if approved by the concerned authorities, the app could signal a significant shift in Mumbai’s urban mobility landscape, combining traditional public transport with modern technology to improve last-mile connectivity and commuter satisfaction.
