Maha Mumbai Metro, a wholly owned subsidiary of the Mumbai Metropolitan Region Development Authority (MMRDA), is leading the digital transformation of urban transport with its innovative WhatsApp Ticketing service — and it has just set a new benchmark.
On a single day, the Metro Line 2A and 7 recorded an unprecedented 51,991 tickets booked via WhatsApp, representing 19% of the total daily ridership on Metro Lines 2A and 7 — the highest share of WhatsApp ticketing among all metro systems in India.
Launched on October 11, 2024, the WhatsApp-based ticketing initiative is part of Maha Mumbai Metro’s broader commitment to making metro travel **smarter, faster, and greener. The user-friendly service enables commuters to book tickets instantly through WhatsApp, reducing queues and promoting a paperless journey.
Today, 65% of Mumbai Metro’s daily riders use digital ticketing, a major milestone in the city’s move toward sustainable and tech-enabled commuting.
Dr. Sanjay Mukherjee, Commissioner, MMRDA said, “With WhatsApp Ticketing leading the charge, we are delivering on our vision of ‘Mumbai in Minutes’—a city where commuting is seamless, smart, and sustainable. Maha Mumbai Metro’s leadership in digital innovation reflects our commitment to placing commuter convenience at the heart of urban mobility.”
Digital Ticketing Share (April 2025):
• NCMC: 44%
• WhatsApp Ticketing: 19% (Highest in India)
• Mobile App: 2%
• Paper QR Tickets: 35%
Ridership Milestone:
• Metro Lines 2A & 7: Highest ridership in a day 2,92,575
• Top Stations: Andheri West and Gundavali lead in footfall and digital ticketing.
