Mumbai: The Railways aims to improve the local ticketing system's convenience and is exploring the possibility of launching a ticketing system via a chat-based app such as WhatsApp. Recently, a meeting took place with organisations that are interested in this matter. Officials mentioned that the tender process will be evaluated once all the details are finalised.
Within the framework of the Digital India initiative, the Indian Railways is emphasising on transforming the ticketing system through digital means. As a result, passengers are being offered fast tickets that are cashless. The shift to digital At present, 25 per cent of travellers are reserving tickets via digital methods, and its adoption is growing daily.
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In addition to the current digital ticketing system, the Railways is working on a chat-based ticketing solution to enhance convenience in ticketing. Metro travellers favor using WhatsApp for ticket bookings in the metro. Upon scanning the QR code at the ticket window, a chat interface appears.
Upon sending a Hi message, you are presented with options for ticket booking, and afterward, digital tickets can be obtained upon making the payment. 67 percent of metro fares are being reserved in this manner. What difficulties are there? Several factors need to be addressed during the creation of the WhatsApp ticketing system.
Due to the current misuse of the QR-based ticketing system via UTS, caution must be exercised in developing the new system to avoid similar vulnerabilities. We aim to create a system that will be easy for the travelers. Several alternatives are under consideration for this, including the chat-based ticketing system, Vineet Abhishek, Chief Public Relations Officer, Western Railway stated according to report by Lokmat.
