Mumbai: A user, Vaibhav Gogri, urged for a ticket refund Rs. 100 after the Mulund-Kasara local train got cancelled on March 16. The post, made by the account @munchy_chhoro on X, stated "Yesterday we booked a ticket for Mulund to Kasara, but the train got cancelled. The Station Master at Mulund denied a refund even after knowing the train status. Please help with the refund."
In a conversation with The Free Press Journal, Vaibhav Gogri shared further details, explaining that the cancelled train was the CSMT-Kasara service, which departs from CSMT at 9:32 PM. However, after reaching Dadar railway station, passengers were informed that the train would only run until Nahur and had been cancelled beyond that.
Check the Post Made by the X User
After posting about the issue on X, the user received a call from Central Railway within 24 hours. as per the passenger, the total refund amount was Rs. 100. According to the call, they said, "This call is regarding the issue you raised about the ticket refund for the cancelled train." The representative asked if the user had approached the Station Master for assistance. The user responded, stating, "The Station Master wasted almost an hour and did not issue a refund or a new ticket for the altered route."
The representative then instructed the user to visit the Chief Booking Supervisor at Mulund, informing them that a refund would be provided. the user asked again if the refund would be issued, the representative confirmed and explained that the delay was due to communication issues, which had caused the initial denial.
About the case
The user elaborated on the issue in a conversation, stating "We checked with the Station Master at Mulund railway station, and he confirmed the train was cancelled. We were heading to Kasara for an overnight trek, but due to the cancellation, we decided to change our plan and head to Karjat instead. We asked the Station Master to check and issue us a new ticket to Karjat, canceling the old one. However, he wasted almost an hour and later told us that they couldn't cancel and issue a new ticket."
He added that "Because if buying proper tickets to board the train is our responsibility then to refund the tickets if trains are cancelled is railways responsibility".
