A district-led initiative titled Gram Chaupal 3.0 is bringing governance directly to village doorsteps in Gonda. As part of this outreach, the administration has shifted grievance redressal from office files to open courtyards. Led by District Magistrate Neha Sharma, senior officials are holding public meetings in gram panchayats to hear and address complaints in real time.
Based on a detailed analysis of complaints from the Integrated Grievance Redressal System (IGRS), 40 villages with recurring issues were identified. These high priority villages are now the focus of field-based resolution efforts.
Officials are visiting each location ahead of the chaupals to understand problems firsthand. Complaints from IGRS, Janata Darshan, and Samadhan Diwas are being integrated into the Chaupal agenda.
On June 3, resolution camps were held in Pathwalia, Pipra Padum, Umra, Purainya, and Dattnagar Vishen. Issues concerning electricity, sanitation, roads, housing, and land were resolved on-site. In Umra, unauthorized toilets built on government land were marked for immediate demolition. In Purainya, a long-pending drain dispute was resolved. At another location, officials were cautioned for delay in electricity supply restoration.
A case by case complaint review system has been implemented. Nodal officers are now accountable for follow-ups, with mandatory presence and written responsibility. Negligence will result in disciplinary action.
Features of Gram Chaupal 3.0
Village-first governance through on-ground presence
Complaint resolution over registration priority
Defined officer accountability and field oversight
Data-based village targeting via IGRS analytics
Cross-departmental collaboration at every chaupal
