Introducing Zia Agents; Agentic AI Automating Businesses

Have you thought of automating your businesses? Suppose all your desk job is being done by AI! Wouldn't that be great? Well, Agentic AI is something that can help you automate some of the complex and time consuming tasks.

To solve this, Zoho Corporation, a global technology company has enhanced the scope of Zia with the announcement of Zia Agents, Agent Studio, and Agent Marketplace. These solutions aims to empower enterprises. Let's get a deeper insight about the upgraded Agentic AI.

Introducing Zia Agents: Your AI Agent

Zia Agent Studio can allow you to build and deploy customised agents with inherited skill sets. This can then be distributed through Zoho's Agent Marketplace.

Zia Agent Studio: Offering no-code and low-code experiences, Zia Agent Studio enables you to build autonomous agents with skills relevant to their specific needs. Zia Agent Studio users can also access a wide range of pre-existing Zia Skills, tools from across the Zoho ecosystem, data from a unified data platform, and a range of language models.

These can be agents within a function (like an SDR agent or email support agent) or natively cross-functional agents (like an RFP agent or loan approval agent). They can be deployed on any Zoho application and summoned using Ask Zia. Moving forward, Zia Agents will be deployable in any third-party application as well.

Agent Marketplace: Agents created using Zia Agent Studio can be published in the Agent Marketplace. Zoho Corporation will offer a pre-built roster of agents, while the company's ecosystem of partners and developers can build and distribute specialised AI agents through the marketplace, which can be reused and instantly deployed by organisations

The future roadmap

Zia Agents with complementary skillsets can be combined using Zia Agent Studio. Thus, creating a single agent capable of cross-functional work.

Looking ahead, the announcement resulted in the onboarding of about 1,10,000 new customers globally. With over 8,50,000 customers globally in diverse industries. The new initiative aims to help use a range of AI tools across Zoho and ManageEngine.

Published on: Wednesday, February 05, 2025, 11:48 AM IST